HIES is an Approved MCS Financial Protection Product Provider
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Chosen by Installers and Homeowners Nationwide
What is an MCS Financial Protection Product Provider?
Under the MCS Redeveloped Installer Scheme, certified installers must provide eligible customers with an approved Financial Protection Product.
As an MCS Financial Protection Product Provider, HIES offers a compliant protection solution that helps installers meet their MCS obligations while giving homeowners confidence in their investment.
By choosing HIES, installers can provide homeowner protection, access alternative dispute resolution support, and demonstrate their commitment to meeting recognised industry requirements.
Why do Installers Choose HIES?
Protect Your Customers
Providing financial protection so your customers’ investment is protected.
Win More Work & Strengthen Your Reputation
Stand out from the competition and give homeowners confidence to choose you by meeting recognised standards and offering financial protection.
Support When Issues Arise
Access alternative dispute resolution services to resolve complaints quickly.
Grow Your Business
Benefit from sales and marketing support to help generate more leads.
Get Started in 3 Simple Steps:
Make an Enquiry
Complete our simple form.
Speak to Our Team & Apply
Receive dedicated guidance and help.
Start Registering Installations
Following accreditation, begin right away.
Why Does Regulation Matter?
Regulated guarantees exist to reduce the risk of failure and to ensure consumers are not left without redress. Where a guarantee is backed by a regulated insurer:
If the insurer fails, eligible consumers are protected by the Financial Services Compensation Scheme (FSCS).
The insurer must meet strict financial and conduct standards.
Complaints and disputes related to insurance claims can be escalated to the Financial Ombudsman Service.
Supporting You with the New MCS Guidelines:
Help if Something Goes Wrong
Support available for installation issues where you are unable to resolve the problem with your customer.
End-to-End Protection Beyond the Installation
Cover begins when the contract is signed and continues for six years after installation is completed.
Regulated Financial Protection
Consumers remain protected if you cease trading, fail to resolve issues, or if the insurer ceases trading.
We believe in bringing real value to your business and giving you that competitive edge.
Get Started with HIES
No. of installations carried out by HIES Accredited Installers
From HIES inception to 1st January 2026.
Solar PV
Air Source Heat Pumps
Want to know more?
Please contact us or call our team on 0344 324 5242, or submit your details and a member of our expert team will be happy to help you