Last Updated May 17th, 2026
This Acceptable Use Policy (‘Policy’) is part of our Terms and Conditions (‘Legal Terms’) and should therefore be read alongside our main Legal Terms: www.hies.org.uk. If you do not agree with these Legal Terms, please refrain from using our Service. Your continued use of our service implies acceptance of these Legal Terms.
Please carefully review this Policy which applies to any and all:
- Use of our Services (as defined in ‘Legal Terms’)
- Forms, materials, consent tools, comments, post and all other content available on the Services (‘Content’)
WHO WE ARE
We are Home Insulation & Energy Scheme, doing business as HIES (‘Company’, ‘we’, ‘us’, or ‘our’) a company registered in England at Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, Lancashire PR76TE. We operate the website www.hies.org.uk (the ‘Site’), as well as any other related products and services that refer or link to this Policy (collectively, the ‘Services’).
USE OF THE SERVICES
When you use the Services, you warrant that you will comply with this Policy and with all applicable laws and regulations.
You also acknowledge that you may not:
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Make any unauthorised use of the Services, including collecting usernames and/or email addresses of the users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
- Circumvent, disable, or otherwise interfere with security-related features of the Service, including features that prevent or restrict the use or copying of any Content or enforce limitations in the use of the Service and/or the Content contained therein.
- Engage in unauthorised framing of or linking to the Services.
- Trick, defraud or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Make improper use of our Services, including our support services or submit false reports of abuse or misconduct.
- Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots or similar data gathering and extraction tools.
- Interfere with, disrupt, or create an undue burden on the Service or the network or the Services connected.
- Attempt to impersonate another user or person or use the username of another user.
- Use any information obtained from the Services in order to harass, abuse or harm another person.
- Use the Services as part of any effort to compete with us otherwise use the Service and/or the Content for any revenue-generating endeavour or commercial enterprise.
- Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted applicable law.
- Attempt to bypass any measures of the Service designed to prevent or restrict access to the Service, or any portion of the Service.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
- Delete the copyright or other proprietary rights notice from any Content.
- Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
- Except as may the result of standard search engine or internet browser usage, use, launch, develop or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorised script or other software.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
- Use the Services in a manner inconsistent with any applicable laws or regulations.
CONSEQUENCES IF BREACHING THIS POLICY
The consequences for violating our Policy will vary depending on the severity of the breach and the user’s history in the Services, by way of example:
We may, in some cases, give you a warning, however, if your breach is serious or if you continue to breach our Legal Terms and this Policy, we have the right to suspend or terminate your access to and use of our Services and, if applicable, disable your account. We may also notify law enforcement or legal proceedings against you when we believe that there is a genuine risk to an individual or a threat to public safety.
We exclude our liability for all action we may take in response to any of your breaches of this Policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or concerns, you may contact us by email: info@hies.org.uk