Deposit & Stage Payment Protection
Protecting your payments during installation
When you choose a HIES Accredited Installer, your deposit and stage payments can be protected if the installer stops trading before completing your installation.
This helps ensure your money and your project are not put at risk.
What is Deposit & Stage Payment Protection?
When arranging a home energy installation, you may be asked to pay a deposit or stage payments. This protection is designed to cover those payments if your installer is unable to complete the work due to ceasing trading.
In simple terms:
If your installer stops trading, the policy helps make sure your installation can still be completed by another installer. If that can’t be arranged, you may be eligible for a refund (subject to policy terms).
Key details:
How You Are Protected?
To be protected, the following must apply:
Your protection is only active once you receive written confirmation from HIES. If you do not receive this, contact your installer.
What is Not Covered?
Why Deposit & Stage Payment Protection Matters
Without protection, if an installer stops trading, you could:
This protection reduces that risk and gives you confidence when making payments.
After You Have
Paid a Deposit
You should keep the following documents safe:
These will be required if you need to make a claim.
Check Your Registration
Your installer must register your installation with HIES.
Once registered, you will receive:
Installers are expected to complete this within 7 days of contract signing.
If you do not receive these documents, follow up with your installer.
Find a HIES Accredited Installer Near You
Search for a HIES Accredited Installer in your area to get started on your home energy project with confidence.