I found the onboarding process to be straightforward; I had a lot of support from Elizabeth and Fiona. It was great to see a robust process and it’s easy to see why HIES instils consumer confidence across our industry.

The main benefit is having everything under one accreditation – deposit protection, insurance backed guarantee, and consumer code all wrapped up in one.

HIES provides excellent support and professionalism and actually understand both the needs of our business as well as protecting our customers. Having an on-hand account manager like Sam is invaluable, and Cathryn and her team in dispute resolution is outstanding — her expertise and approach instil real confidence.

Being a member of HIES is a big advantage for us as it keeps everything all in one place regarding IBG's as well as our contract T&C's and consumer code regulations.

HIES have always been very helpful and keen to build a strong relationship with ourselves, being a large installer within the renewables sector.

As an installer of Solar PV and EESS systems, our experience working with HIES has been consistently positive and highly beneficial to both our operations and our customers.

Membership with HIES has also provided significant reputational benefits. Displaying the HIES logo and demonstrating compliance with recognised consumer protection standards helps distinguish us as a trustworthy installer in a competitive market.

Working with HIES has been incredibly valuable for our business. One of the biggest advantages is their ability to connect us with the right channels, helping us achieve real, measurable growth. Their approach goes beyond basic compliance - they provide a comprehensive consumer protection framework that offers customers far more reassurance and support than many alternative schemes.

We find HIES extremely valuable as a consumer code, particularly given the nature of the work we undertake within the microgeneration sector. As an MCS-registered business working with Air Source Heat Pumps (ASHPs), it is essential that we can demonstrate a high level of consumer protection due to the significant financial investment involved for homeowners.

HIES plays a key role in building trust between installers and customers. Their commitment to high standards, transparency, and consumer protection supports businesses like ours in delivering a professional and reliable service. Being a member strengthens our credibility and gives our customers added peace of mind when investing in renewable energy solutions.

Being a member of HIES has been a really positive experience. The membership team are always friendly, helpful, and quick to respond whenever we have had a question or needed support; in particular, our account manager Jordan who has been excellent. On the whole, the team do a great job of keeping members connected and making sure we know about useful updates.