HIES is a TrustMark Scheme Provider
TrustMark is the only UK Government Endorsed Quality Scheme that helps ensure work carried out in and around the home meets consistent standards of quality, safety, and consumer protection.
As a TrustMark Scheme Provider, HIES complies with the operating requirements of a quality scheme designed to give homeowners confidence when choosing an installer. This means customers are supported by a structured, independently overseen framework that promotes good practice, fair trading, and high levels of customer service.
Installers that are TrustMark Registered Businesses carry out the work directly for customers. HIES operates and manages the Quality Scheme under which they are registered, including oversight of standards and complaint handling. TrustMark’s role is to oversee Scheme Provider compliance and ensure the integrity of the process
Benefits for Installers
Becoming a TrustMark Registered Business provides installers with recognised status and practical business benefits.
Benefits include:
- Association with a UK Government Endorsed Quality Scheme.
- Increased homeowner confidence through recognised accreditation.
- Permission to use the TrustMark logo across marketing materials.
- Inclusion in the TrustMark “Find a Trader” directory.
- Increased visibility through TrustMark-led campaigns to drive customers to the TrustMark website.
- Access to TrustMark central ‘hub’ where businesses can source apprentices.
Benefits for Homeowners
Choosing a TrustMark Registered Business provides confidence that you are dealing with a business committed to high standards and fair trading practices.
Benefits include:
- Confidence that work is carried out by registered businesses.
- Assurance of standards in technical competence, customer service, and trading practices.
- Independent oversight through a UK Government Endorsed Quality Scheme.
- Access to the TrustMark “Find a Trader” directory to help identify registered businesses.
How Complaints are Handled
For complaints about HIES as a TrustMark Scheme Provider, we welcome feedback and the opportunity to put things right through our complaints process. The matter can be referred to TrustMark who may review whether the correct procedures have been followed by HIES as the Scheme Provider. TrustMark does not investigate individual complaints or award compensation.
TrustMark Resources
For more information: