The Chartered Trading Standards Institute (CTSI) has welcomed government funding for home energy upgrades* but warns that rising demand under the Warm Homes Plan may increase opportunities for unscrupulous activity unless additional safeguards are introduced.
While elements of the Warm Homes Plan, including increased investment, are a positive step for the industry, the framework would benefit from further strengthening to better protect consumers and support legitimate businesses operating in the retrofit sector.
Consumer risks identified by CTSI
CTSI highlighted issues arising from previous home energy schemes*, noting that some works were of poor quality or unsuitable for homeowners’ needs. Reported problems included incorrectly installed heat pumps, improperly fit insulation, and cases where installations had to be removed and replaced.
CTSI’s 2024 poll showed that around one fifth (18%) of homeowners avoided previous schemes* because they struggled to find reliable installers, pointing to broader concerns about consumer confidence that need to be addressed.
CTSI calls for mandatory installer licensing
To address these risks and restore consumer confidence, CTSI urges for mandatory licensing for domestic energy-efficiency installers*, making unlicensed activity a criminal offence. This would protect consumers and support legitimate businesses that meet recognised standards.
Advice for consumers and the wider industry
With 79% of homeowners still concerned about energy bills**, clear guidance and access to qualified installers are essential for the success of the Warm Homes Plan. Consumers are advised to use reputable installers who are members of CTSI-approved Consumer Codes, such as HIES, to ensure high standards and compliance.
As a CTSI-approved Consumer Code, HIES helps homeowners by providing procured financial protection, oversight and support when using accredited HIES members. Members are subject to rigorous standards and accreditation checks before becoming accredited, designed to give homeowners confidence when choosing an installer and that there is protection in place if issues arise.
HIES supports CTSI’s position
HIES supports CTSI’s view that mandatory licencing would provide protections not currently reflected in the Warm Homes Plan. Implementing a mandatory licencing system for domestic energy-efficiency installers would raise standards, protect consumers, and give consumers greater confidence in investing in renewable technologies.
It would also provide clarity for installers and reinforce professionalism across the sector.