# HIES: Consumer Protection for the Home Energy Industry

> HIES raises standards in home energy, giving homeowners dependable consumer protection and supporting accredited installers across the UK\.

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## Pages
- [About](https://hies.org.uk/about/)
- [Homeowners](https://hies.org.uk/homeowners/)
- [Acceptable Use Policy](https://hies.org.uk/acceptable-use-policy/)
- [MCS Approved Financial Protection](https://hies.org.uk/installers/mcs-approved-financial-protection/)
- [Installers](https://hies.org.uk/installers/)

## Posts
- [ISO 9001 Recertification Confirms Strength of HIES Quality Framework](https://hies.org.uk/insights/iso-9001-recertification/): The Home Insulation and Energy Systems Quality Assured Contractors Scheme \(HIES\) is pleased to announce the successful completion of its ISO 9001 recertification, with the external audit identifying zero non\-conformances and no opportunities for improvement\. This outstanding result demonstrates the strength, consistency and maturity of HIES’s quality management system and its commitment to maintaining the …
- [HIES Evolves to Strengthen Installer Support and Homeowner Protections](https://hies.org.uk/insights/hies-evolves-to-strengthen-installer-support-and-homeowner-protections/): The Home Insulation and Energy Systems Quality Assured Contractors Scheme \(HIES\) has unveiled a refreshed brand identity and new website, marking the next stage in its evolution within the UK home energy sector\.
- [CTSI Calls for Mandatory Licensing to Protect Consumers from Rogue Traders in Home Energy Upgrades](https://hies.org.uk/insights/ctsi-calls-for-mandatory-licensing-to-protect-consumers-from-rogue-traders-in-home-energy-upgrades/): The Chartered Trading Standards Institute \(CTSI\) has welcomed government funding for home energy upgrades\* but warns that rising demand under the Warm Homes Plan may increase opportunities for unscrupulous activity unless additional safeguards are introduced\. While elements of the Warm Homes Plan, including increased investment, are a positive step for the industry, the framework would …
- [Consumer Detriment Survey 2024: What the Renewable Energy Sector Needs to Know](https://hies.org.uk/insights/consumer-detriment-survey-2024-what-the-renewable-energy-sector-needs-to-know/): The Consumer Detriment Survey 2024 \(CDS\), conducted between April 2023 and April 2024, presents a stark picture of the challenges UK consumers continue to face when buying and using goods and services\. Commissioned by the Department for Business \& Trade and the Consumer Protection Partnership, the research captures the real impact of consumer problems, from …
- [HIES Consumer Code Achieves ISO 9001 Recertification](https://hies.org.uk/insights/hies-consumer-code-achieves-iso-9001-recertification/): The Home Insulation and Energy Systems Quality Assured Contractors Scheme \(HIES\) is proud to announce that it has successfully recertified for ISO 9001, the internationally recognised standard for quality management systems, with zero non\-conformances\. This latest achievement underlines HIES’ commitment to excellence in operational performance and customer service\. The successful outcome of the rigorous external …

## Members
- [Wizard Eco Limited](https://hies.org.uk/find-an-installer/wizard-eco-limited/)
- [SMK Plumbing and Heating Limited](https://hies.org.uk/find-an-installer/smk-plumbing-and-heating-limited/)
- [Renewable Energy Management Ltd](https://hies.org.uk/find-an-installer/renewable-energy-management-ltd/)
- [Generating Energy Ltd](https://hies.org.uk/find-an-installer/generating-energy-ltd/)
- [GREENWAVE RENEWABLE SOLUTIONS LTD](https://hies.org.uk/find-an-installer/greenwave-renewable-solutions-ltd/)

## Categories
- [Industry News](https://hies.org.uk/insights/category/renewable-energy-industry-news/)
- [Information \& Advice](https://hies.org.uk/insights/category/information-advice/)
- [Company News](https://hies.org.uk/insights/category/hies-company-news/)
- [Members' News](https://hies.org.uk/insights/category/member-news/)
- [Products](https://hies.org.uk/insights/category/products/)

## Products
- [Solar PV](https://hies.org.uk/find-an-installer/solar-pv/)
- [Battery Storage](https://hies.org.uk/find-an-installer/battery-storage/)
- [Air Source Heat Pump](https://hies.org.uk/find-an-installer/air-source-heat-pump/)
- [Ground Source Heat Pump](https://hies.org.uk/find-an-installer/ground-source-heat-pump/)
- [Water Source Heat Pump](https://hies.org.uk/find-an-installer/water-source-heat-pump/)

## Optional
- [Sitemap index](https://hies.org.uk/sitemap_index.xml)